NavExM Privacy Policy

Privacy Policy

(Applicable to Non-regulated countries of Africa, Asia, Europe, North America, South America & Oceanica)

We, NS Capital Holdings Pty Ltd., own and operate the NavExM platform. We respect your privacy and know that you care about how your personal information is used and shared, and we take your privacy seriously. This Privacy Policy (“Policy”) describes the Company's policies and procedures on the collection, use and disclosure of your information pursuant to your use of the Company’s website (available at and related mobile and software applications, whether existing now or in future (collectively, the “Online Platforms”). The Company is committed to ensuring that any use or sharing of your information with anyone shall be- only in accordance with the procedures described in this Privacy Policy.

The terms “We”, “Our”, “NavExM”, “Company”, “Platform” and “Us” refers to the Company, its subsidiaries, affiliated entities, permitted assigns (as and when applicable) and the terms “User”, “You” and “Your” refer to a User of our Online Platforms. The capitalized terms used in this Privacy Policy, but not defined in this Privacy Policy, shall have the meaning given to such terms in the Terms of use (defined hereinafter).

Please read this Privacy Policy before using the site or submitting any personal data. By using the Online Platforms, it shall be deemed that you are expressly consenting to be bound by the terms of use described in this Privacy Policy.

Privacy Policy Is Part Of Our terms

This Privacy Policy is a part of and incorporated within and is to be read along with the Terms of use of our platform (the “Terms”). You may view these Terms on any of our Online Platforms.

privacy policy changes

The Company may change and update this Privacy Policy from time to time. We will use commercially reasonable efforts to generally notify all users of any material changes to this Privacy Policy, however, you should look at this Privacy Policy regularly to check for such changes. We will also update the “Last Updated” and “Effective“ date at the top of this Privacy Policy, which reflects the effective date of such policy. Your continued access to or use of the Services after the date of the updated Privacy Policy constitutes your acknowledgment and agreement that you have read, understood and accepted the terms of the updated Privacy Policy. If you do not agree to the updated Privacy Policy, you must stop accessing or using the Platform and/or the Services. All the changes will have an ex post facto effect. You are encouraged to review this Privacy Policy whenever you access our Online Platforms to make sure that you understand how any personal data you provide will be used.

voluntary disclosure to third parties

This Privacy Policy shall not apply to any information voluntarily disclosed by you to other Users of our Online Platforms or third parties other than Selected Third Parties.

when do we collect this information

We may ask you to provide us with your Personal Information on Website and the App if and when:

    • you register and make an account on the Website or on the App,
    • transfer any funds from/to your linked Bank account
    • correspond with us by phone, e-mail chat or otherwise
    • place an order on the Website or on the App, as the case may be,
    • subscribe to NavExM's newsletter, if applicable,
    • we troubleshoot problems reported by you
    • respond to a survey or fill out a form on the Website or on the App, for the limited purposes of identifying you personally, communicating with you, in the context of provision of NavExM’s Services, in compliance with the requirements of law.
what information do we collect
  • What information you provide to us: You may be asked to provide your Personal Information including (without limitation) your name, photograph, sex, e-mail address, mailing address, phone number, identification documents including government issued identity cards and tax identification details, financial information for processing payment transactions, details of your linked bank accounts, your location details, or information required by us to detect and protect against frauds and similar criminal activity, among other details as may be permitted by applicable law, from time to time. You must ensure that all your data and/or information shared with us is accurate, correct and complete, at all times. You understand that you must promptly inform us of any changes to your data and/or information which may impact your use of our Services. We shall not be liable or responsible for any loss or damage that may occur to you or other third parties on account of provision of incorrect data and/or information provided by a User
  • What information we gather: Upon your use of the Website and/or the App, for provision of our NavExM Services we may gather the following information: Your technical information including your login details, the internet protocol (IP) address, browser type and version, International Mobile Equipment Identity (IMEI), browser plug-in types and versions, operating system and platform, the full Uniform Resource Locators (URL) clickstream to, through and from the Website or the App with date and time; information about the transactions that take place on your registered Account by you. Information relating to fund transfer requests executed by you while accessing Services through our Online Platforms, in such transactions, we may collect information relating to such transactions provided by you or by a Selected Third Party.
what purpose do we use your information for?

Any of the information the Website collects from you may be used for one of the following purposes:

  • To provide NavExM Services on the Website and the App;
  • To personalize your experience on the Website and the App (your information helps us to better respond to your individual requirements);
  • To improve the Website and the App (we continually strive to improve the offerings based on the information and feedback we receive from you);
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
  • To verify and process transactions on the Website and/or the App, as applicable;
  • To facilitate sale of digital tokens or virtual assets;
  • To provide, manage or access digital wallets for holding digital assets;
  • To provide services for purchasing, trading and/or holding of digital assets;
  • To facilitate various products and/or services related to digital assets;
  • To update and back-up our records;
  • To enhance the security of our Website and the App and keep the same safe and secure;
  • To prevent and identify suspicious /other illegal transactions in order to mitigate risks relating to money laundering and other illegal activities;
  • To notify you about changes in our Services;
  • To run our Website and App and for other internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To improve our Website and App features to provide you the best Service;
  • To understand the effectiveness of advertising we provide and carry out;
  • To comply with any statutory or regulatory requirement;
  • To troubleshoot problems; detect and protect against error, fraud and other criminal or illegal activity; collect fees owed; enforce our terms and conditions; prevent abuse of our services; prevent violation of the rights of third parties, other users or the general public.

Your Personal Information, whether public or private, will not be sold, exchanged, transferred, or given to any other entity for any reason whatsoever, without your consent, other than for:

  • 1. The express purpose of delivering the purchased product or service requested by you from the Website or App, as applicable;
  • 2. administering a contest, promotion, survey or other feature;
  • 3. sending periodic emails and other communications; and
  • 4. Performing analysis on the data related to transactions, behaviors etc.

The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to sending you occasional news, updates, and related product or service information of NavExM, as applicable.

how do we protect your information

NavExM places great importance on ensuring the security of your personal information. We regularly review and implement up-to-date technical and organisational security measures when processing your personal information. Employees of NavExM are trained to handle the personal information securely and with utmost respect, failing which they may be subject to disciplinary action.

By accessing and using any of our services, you signify acceptance to the terms of this Privacy Policy. Where we require your consent to process your personal information in a manner other than as contained in this Privacy Policy, we will ask for your consent to the collection, use, and disclosure of your personal information. NavExM may provide additional "just-in-time" disclosures or additional information about the data collection, use and sharing practices of specific products and services. These notices may supplement or clarify NavExM's privacy practices or may provide you with additional choices about how NavExM processes your data. If you do not agree with or you are not comfortable with any aspect of this Privacy Policy, you should immediately discontinue access or use of our services and products

use of cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site or service provider’s systems to recognize your browser and capture and remember certain information. We may use cookies to help us to understand, remember and save your preferences for future visits. Cookie and tracking information collected by us may be shared with third-parties which directly support our advertising/promotional activities and are involved in development/updation of our Online Platforms.

Commonly used browsers are set up to automatically accept cookies however you can modify your device’s settings to either alert you when you receive cookies or block cookies. If you disable/block cookies, it may affect the performance and functionality of our Online Platforms and may also restrict your experience. If you use different devices to access our Online Platforms, you would be required to modify each device’s settings individually to suit your cookie preferences.

information disclosure to outside parties

We do not sell, trade, or otherwise transfer your Personal Information to outside parties. This does not include trusted third parties and subcontractors who assist us in operating the Website and the App, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and ensure the same level of data protection that is adhered to by NavExM. We may also release your information to:

  • Comply with applicable law or to respond to a court order,
  • Enforce our site policies, or protect our rights, property
  • Take actions to detect and prevent an actual or potential occurrence of identity theft, fraud, money laundering or other illegal acts,
  • To disclose or share your Personal Information in accordance with our Terms of Use; or to protect the rights of the platform,
  • Share some or all of your information as governed in the case of transfer of assets, acquisitions by or mergers with other business entities,
  • Share your personal data with Selected Third Party; which means and includes selected partners and third parties including our service providers who authenticate KYC and other details as provided by you, commercial banks which provide banking facilities to NavExM; payment processing companies and other Digital Asset exchanges as NavExM may work with for providing the NavExM platform Services etc.

However, non-personally identifiable visitor information may be provided to other parties for gaining insights and/or other uses. We use certain information in an aggregated form across users to compile statistical and demographic profiles for our business and marketing activities.


This Privacy Policy applies to information collected through NavExM's platform including the Website as well as the App, if any.

governing law

This Privacy Policy shall be governed by laws prevailing in the resident country and rules framed thereunder and any amendment, modification, statutory enactment thereto from time to time. Any dispute that may arise from this Privacy Policy shall be subject to the exclusive jurisdiction to the courts of resident country.

Additional matters relating to personal information
Retention Of Personal Information

NavExM will retain your personal information in compliance with this Privacy Policy and the Terms & Conditions of your agreements with NavExM for the duration of your relationship with us, and afterwards for such period as may be necessary to protect the interests of NavExM and its customers, and as required by NavExM's relevant policies, and as required by the law.

Incomplete Personal Information

Where indicated (for example in application forms or account opening forms), it is obligatory to provide your personal information to us to enable us to process your application for our products or services. Should you decline to provide such obligatory personal information, we may not be able to process your application/ request or provide you with our products or services.

Your Right to Access and Update Your Personal Information

You have a right to access your personal information. Please contact customer support if you wish to have access to your personal information by writing us to [email protected]. NavExM will take steps to verify your identity before fulfilling your request.

If there are any changes to your personal data or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us so that we may take steps to update your personal data. NavExM may use its discretion in allowing the corrections requested and/or may require further documentary evidence of the new information to avoid fraud and inaccuracy.

contact us

The information described in this Privacy Policy is collected and retained by NavExM, which owns the Website and the App. If you have any concerns pertaining to this Privacy Policy and/or the information shared hereunder, You can connect with our Compliance Team at [email protected].

Our Compliance Officer shall endeavor to respond to you within 30 days of your submission. Please note that if you withdraw your consent to any or all use or disclosure of your personal data, depending on the nature of your request, we may not be in a position to continue to provide our services or products to you or administer any contractual relationship in place. Such withdrawal may also result in the termination of any agreement you may have with us. Our legal rights and remedies are expressly reserved in such an event.

This Policy is applicable on List of Countries as per Appendix-I